Refund policy

If your order arrives faulty or the contents are incorrect, we hope to rectify the situation as quickly as possible, so we encourage that you contact our customer service desk at sales@balsacentral.com

Refunds will not be accepted after 7 days from date of arrival, unless otherwise agreed upon.
The customer must receive prior authorisation before products are returned.
Orders returned within this period will be refunded 100% minus initial shipping charges.
The customer is responsible for acceptable repackaging of all returns.
The freight charges for the returned products are at the customers expense.
All products must be unused, undamaged and in its original state in which found.
Credit will not be given to further purchases on returned goods.